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Distributor Returns Policy


We continue to see unprecedented volatility with surging demand for products that help to fight COVID-19, and both increasing/decreasing demand for other product in reaction to our Distributor’s new service, financial and operational challenges. As a result, we’ve updated our returns policy temporarily for USA and Canada distributor shipments.

  • Returns: Ecolab will not accept COVID-19 related product returns through June 30, 2021* unless the product was damaged or shipped in error. For non-COVID-19 related products additional restrictions may apply.
  • Restocking: Products and equipment returned by a carrier due to a closed facility driven by COVID-19 will incur our standard restocking fee of 25% of the total purchase price, strictly enforced.

We understand our distributors’ need to ensure they have adequate supply, and to help ensure we are best supporting our distributors, we are focused on providing the right products, in the right quantities, to the places that need them most.

*Exceptions may apply. 

Ecolab values all Distributors and our commitment to product quality and superior service is supported by a fair and reasonable return policy that best addresses Distributor concerns and manages costs, security of return supply chain, and compliance with applicable laws.

This policy applies to all Distributors by region and/or country, is effective on the dates within the documents below and supersedes and nullifies all previous return policies. Ecolab reserves the right to update and change all or any portion of this Policy without prior notice.

For purposes of this Policy, a Distributor is defined as a party that purchases Ecolab Products or equipment for the purpose of reselling such Product or equipment to an End User. This policy applies to purchases made by a Distributor, prior to the Distributor’s resale of the Product to an end user. A Product consists of anything Ecolab sells not including services. Returns are subject to a standard re-stocking fee, unless due to an Ecolab error.

Distributors may contact their designated Ecolab Sales Representative or Ecolab Customer Service with any questions related to this Policy.

United States, Canada

Download the appropriate language Ecolab Distributor Returns Policy below:

Latin America

Download the appropriate language Ecolab Distributor Returns Policy below:

Asia Pacific
Download the appropriate language Ecolab Distributor Returns Policy below: