Successful pest management relies on a partnership between the pest management company and the commercial facility – including that of its workers. While you have likely trained your staff on their role in pest control, you may not have educated them. The difference? In general, training focuses on the “what” or “how”; education addresses the “why.”
The child who is told to not touch the stove “because it is hot and can burn your hand” is more likely to obey (even when Mom is not around) than the child who is told “because I said so.” In the same way, adults who are told why directives are important are more inspired to follow them – even when unsupervised.