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Next Level Virtual Visits with Ecolab Life Sciences
Bring Ecolab experts on-site from anywhere at any time through mixed-reality-based virtual visits.
Next Level Virtual Visits from Ecolab Life Sciences
How Do Virtual Visits Work?
Depending on your needs, Ecolab will bring in a HoloLens 2 headset or a mobile device with Dynamics 365 Remote Assist. The HoloLens 2 is a self-contained, hands-free computer equipped with cameras, speakers, microphone and Wi-Fi connectivity. When worn by an Ecolab associate at your facility, they can connect and communicate virtually in real time with remote individuals or teams of technical experts, engineers, and scientists, all while showing the situation through their eyes. Whatever the wearer looks at, the connected individual or group can also see. The HoloLens 2 is a powerful asset with the ability to immerse the wearer in the world of your facility.
The HoloLens 2 delivers a virtual reality as well as augmented reality experience. So technical documents, images, video, etc. can be projected on the lens of the device that the wearer can see alongside their real-world visual space. Additionally, the team viewing the HoloLens 2 output can annotate (e.g. draw, circle, point to) elements within the space the wearer is looking at for enhanced direction and communication.
Regardless of device used, the Remote Assist application enables powerful real-time collaboration through team meetings, annotation capabilities, augmented reality, and more.
Real-Time Collaboration and Guidance
Ecolab associates in your facility can bring in the needed technical expert virtually, in real-time, to get a first-hand view of your site. Through virtual visits, our technical team can experience your site and equipment in ways that can’t be accomplished through pictures and videos alone and provide recommendations for site-specific cleaning programs to help improve your productivity and efficiency.
Faster Time to Resolution
Ecolab sales and technical representatives located anywhere in the world can virtually connect to remote Ecolab scientists, engineers, and cross-functional teams. With fewer travel schedules to coordinate or waiting for responses to emails or phone calls from a technical team, you can realize a faster time to resolution.
Access to Technical Documentation and Recording Functionality
Virtual documents such as a picture of a system floor plan or equipment manual can be brought directly into the real-world view of a HoloLens 2 wearer, keeping it in sight while they accomplish the required task. Meanwhile, during any Remote Assist-based meeting, you can drop supporting documentation into the chat for the entire group to access whether they’re on-site or remote.
Real World Examples
Below are examples where Ecolab has successfully used virtual visits with our customers:
- Site survey and audits with drug manufacturers
- Standard Operating Procedure (SOP) compliance review with cleanroom technicians responsible for cleaning and disinfection
- Analyzing difficult to clean soils and residues within production equipment at cosmetic manufacturing sites